Troubleshooting

1. Is the secured online file manager's upload tool compatible with a Macintosh?

Yes, if you use the following: 
OS 10.3.9 and Safari Web Browser and the latest version of java for the Safari Browser. 

 

2. Uploading Large Files: 

If you are looking to upload large files to the mailer to import contacts then you need to do the following:

 

3. Apache Upload Troubleshooting

If you are still having trouble once you set the parmeters above, then you should check the following apache limits

LimitRequestBody
LimitRequestFields
LimitRequestFieldSize
LimitRequestLine

 You should check especially the first one in the

httpd.conf. It is possible the POST data is larger than the

value in the LimitRequestBody

 

4. I received an error similar to:
Warning session_start(): open(/home/myser)
What should I do?
 
Contact your hosting company and tell them you received this error and ask them how do you run php sessions on your server. Some hosting companies have special ways of running PHP sessions for security reasons.
 
Most likely they will tell you that you need to add a line similar to this:
session_save_path("/home/users/PATH_FROM_HOSTING_COMPANY");
session_start();
 
What you need to do is ONLY add the FIRST line:
session_save_path("/home/users/PATH_FROM_HOSTING_COMPANY");
 
to the file: index.php
 
PLEASE NOTE: The path in the session_save_path is not correct, this HAS TO COME from your hosting company. DO NOT JUST ADD what is above, make sure you contact your hosting company and get the right information from them.

 

5. The Java Upload Tool is not working, what can I do?

 If the Java Upload Tool is not working, make sure the file saveupload.pl is in your cgi-bin directory.  Then also make sure that file has permissions 755.

 Try to visit the page:

http://www.YOURDOMAIN.com/cgi-bin/saveupload.pl

 Please YOURDOMAIN.com with your actual domain name and you should see the following message:

"NO SESSION"

 If you see a message "NO SESSION" this means your cgi-bin is setup correctly.  If you do not see this message contact your hosting company and ask them to make sure your cgi-bin is setup correctly.  Also, make sure you can access the site by going to /cgi-bin/saveupload.pl from your domain name.  Again if you have trouble with this check with your hosting company.

 Also make sure cgi-bin works for your site.  We have a file called testcgi.pl.  This is a test file to make sure the cgi-bin is setup properly.  Please check all of the above before submitting a ticket.

 After you check all these things, if it still does not work BEFORE you can submit a ticket letting us know the Java Upload Tool is not working, we must have the link to your testcgi.pl file.

 So get the testcgi.pl file to work.  If you cannot get this to work, then this is a problem your hosting company has to help you with and has nothing to do with our software.  Then when you submit a ticket, just say:

 "My Java Upload Tool does not work.  The location of my testcgi.pl file is:

 http://www.yourdomain.com/cgi-bin/testcgi.pl

 

6. How do I change the text for the login page and the other pages?

 To make change you should edit the file:

dm/config/_lang/english-iso-8859-1.inc.php

 (Make sure you take a backup)

 

7. How do I get rid of the 'Powered By' and 'Feedback' link?

 In the dm folder there is a file called config.php, there are three variables:

define("SHOW_HELP",1);

define("SHOW_FEEDBACK",1);

define("SHOW_POWERED_BY",1)

 That controls the help, feedback and powered by link respectively. To disable these links you should change the '1' to a '0'.

 

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